Returns and Refunds Policy

NORWIX

Return Policy

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Last updated: August 2026

At Norwix, we establish the following return conditions as binding for all purchases made in our store.

1. Essential condition for refunds

Refunds are strictly conditioned on the prior return of the product.

Under no circumstances will a refund be processed if:

–     The product has not been returned.

–     The product has not been received at our facilities.

–     The product does not meet the established conditions.

2. Mandatory requirements

For a return to be valid:

–     The product must be returned in a condition that allows verifying its nature, characteristics, and functioning, without showing use other than that necessary for said verification and, whenever possible, with its original packaging.

–     The request must be made within a maximum of 14 calendar days from delivery.

–     It is mandatory to follow the procedure indicated by Norwix.

3. Return procedure

–     All returns require prior authorization. The request must be made by email to support@norwix.store.

–     Returns without authorization may be rejected.

–     The customer will be responsible for the product until it is received at the return address provided by Norwix.

–     The customer bears the cost of return shipping in cases of withdrawal or personal reasons.

4. Product verification

Norwix reserves the right to verify the condition and functioning of the product once received.

For the correct management of incidents, Norwix may request additional information, images, or videos from the customer in advance to check the use and functioning of the product.

5. Defective or non-conforming products

In the event that the product has a manufacturing defect or a real operational failure, Norwix will cover the costs of return, repair, replacement, or refund, in accordance with current legislation.

The following will not be considered a defect:

–     Use contrary to instructions.

–     Normal wear and tear from use.

–     Lack of perceived results when the product functions correctly.

–     Use by individuals for whom the product is contraindicated.

–     The determination of a defect will be made after Norwix's inspection of the product.

6. Non-refundable costs

The following will not be refundable:

–     Return costs in cases not related to defects.

–     Any fees associated with shipping.

7. Exclusion of liability

Norwix is not responsible for:

–     Losses or damages incurred during return shipping when transport has been directly contracted by the customer.

–     Logistical delays beyond our control.

–     Incorrect use of the product.

8. Right of refusal

Norwix reserves the right to refuse any return or refund if the described conditions are not met, when such refusal is justified in accordance with applicable legislation.

9. Refund period

Once the returned product has been received and inspected, Norwix will process the refund using the same payment method used in the purchase, unless otherwise agreed, within the period provided by applicable legislation.

10. Express acceptance

Placing an order implies acceptance of this Return Policy, without prejudice to the rights corresponding to the consumer according to applicable legislation.