Terms of Service

NORWIX

Terms of Service

Last updated: June 12, 2026

Owner Identification

–     Owner: Anton Romanov Stoilov

–     Trade name: Norwix

–     Address: Calle El Laurel, 12, 50692 La Joyosa, Zaragoza, Spain

–     Email: support@norwix.store

Purpose

These Terms of Service regulate the access, browsing, and use of the Norwix website, as well as the purchase of products offered through it. Placing an order implies full acceptance of these terms.

Purchase Conditions

To place an order, the user must:

–     Be over 18 years old.

–     Provide truthful and complete information.

–     Accept these terms.

Norwix reserves the right to cancel orders in case of indications of fraud or incorrect data.

Prices and Taxes

All prices are in euros (€). Applicable taxes will be shown before checkout. Norwix reserves the right to change prices without prior notice, without affecting already confirmed orders.

Shipping Process

Orders will be processed within 1 to 3 business days. Delivery times are approximate and may vary depending on the destination, logistics provider, or circumstances beyond Norwix's control, such as carrier incidents, customs, or force majeure.

Right of Withdrawal

The customer has 14 calendar days from receipt of the order to exercise their right of withdrawal, in accordance with European consumer regulations. To exercise this right, they must contact support@norwix.store. The product must be returned in perfect condition and, whenever possible, in its original packaging. Return shipping costs will be borne by the customer, unless the product is defective, arrived damaged, or there is a shipping error attributable to Norwix.

Payment Methods

Payments are processed through secure payment platforms. Norwix does not store full credit card data used during the purchase.

Defective or Damaged Products

If the customer receives a defective or damaged product during transit, they must contact us (support@norwix.store) as soon as possible and, preferably, within 48 hours of receipt, attaching photographs showing the problem and the condition of the packaging. This allows us to process the incident as quickly and efficiently as possible with the carrier and supplier. Once the case has been reviewed, Norwix will offer, as appropriate, a replacement or a refund in accordance with applicable law.

Product Availability

All orders are subject to stock availability. If a product cannot be supplied after purchase, Norwix will inform the customer and proceed with a full refund of the amount paid.

Responsibility

Norwix will not be responsible for:

–     Improper use of products.

–     Logistical delays beyond its control.

–     Force majeure.

To the extent permitted by applicable law, Norwix's liability will be limited to the amount actually paid for the purchased product. Nothing in these Terms will limit the rights of the consumer under applicable law.

Intellectual Property

All content on the website (texts, images, videos, designs, logos) are the property of Norwix or have a license for use. Reproduction without express authorization is prohibited.

Modification of Terms

Norwix may update these Terms of Service at any time. Modifications will be applicable from their publication on the website and will not affect already confirmed orders.

Data Protection

The processing of personal data is regulated by the Privacy Policy, in accordance with Regulation (EU) 2016/679 (GDPR).

Applicable Law

These Terms are governed by Spanish law. In case of dispute, the courts of the consumer's domicile will be competent.